TERMS AND CONDITIONS
Please read the following terms and conditions carefully as they contain important information. By booking any class or course with Polepeople you agree to be bound by these terms and conditions.
POLEPEOPLE CLASSES AND COURSES
Your place on a course or class is secure once we have received payment which can be done online or over the phone.
Transferring course or class places
Once payment has been processed, you are booked onto the class/course you have specified. You may transfer your place on a course up to 14 days prior to the start of a course, and up to 7 days before a taster class. Within these times, we’re happy to transfer you, as long as we have a replacement candidate to take your place for your original booking.
If you wish to cancel your place on a course, we require at least 14 days notice. An admin fee of £20 per person will be charged.
If you wish to cancel your place on a taster class, we require at least 7 days notice. An admin fee of £5 per person will be charged.
Missed classes on courses
If you are unable to attend one of the classes on your course, let us know in advance and you can attend one of the open sessions to make it up. As long as we are told in advance, there is no fee to make up your first missed class. There is however a charge of £8 per class to make up more than one session.
POLEPEOPLE HEN AND BIRTHDAY PARTY CLASSES
Party classes are £260 for a group of between 9 and 25 people or £220 for a group of between 4 and 8 people. To book, a £100 deposit is required. The remainder is due 2 weeks before the date of your party. If the balance isn’t paid by this time we reserve the right to cancel your class, without refunding the deposit.
If you book a class 2 weeks or less before the date of the class, you will need to pay in full.
Classes are confirmed once the deposit has been received.
Once you have received confirmation of your class, you are booked for the specific date and venue you have asked for. You may transfer the date up to 4 weeks prior to the date of your party. Within 4 weeks, we’re happy to transfer you as long as we have a replacement group to take your place for your original date booked.
The following applies to refunds for all private lessons and parties:
*28 days notice prior to event – refund minus £20 administration fee
*Less than 28 days notice, more than 14 days – no refund, however groups are eligible for a date transfer
*Less than 14 days – A refund or date transfer is unavailable.
We reserve the right to make alterations to classes booked with us. This is a rare occurance, but sometimes necessary due to circumstances beyond our control. This applies to start dates, times, venue locations previously stated for six week courses, taster classes, open classes and private parties. If a change has to take place, we will offer suitable alternatives. If however none of the alternatives are convenient for you, we will offer you a full refund.
The mimimum age for all participants is 18. There are exceptions if a person younger than 18 years is accompanied by a parent or guardian. However, this at our discretion and we reserve the right to refuse an individual’s participation if they are under 18.
Health and Safety
Before taking part in any physical activity with a Polepeople instructor, all pupils are required to fill out a medical questionnaire and sign a disclaimer. If you have doubts about your physical well-being or know that you are pregnant, please inform Polepeople before organising any type of activity. And if you are booking on behalf of a friend or for a private party, please check with all that are participating. You must correctly follow instructions given by Polepeople teachers at all times. Polepeople and the venues we hire take no responsibility for any accident occuring as a result of participation on any dance activity directly or indirectly.
These terms and conditions may be changed by Polepeople.